Processing of orders may take from 1-2 working days. We will inform you once your order is dispatched. Actual delivery time will depend on postal code. Company shall not be responsible for delays due to any unforeseen or uncontrollable circumstances.

Returns are applicable for in store purchases only. In store purchases can be exchanged for another item or store credit if the item is returned in unused condition within 7 days from the date of purchase with original bill. If you have placed an order online, no returns will be accepted. However, if a wrong item was shipped to you then we will process the refund or exchange on receipt of the item. A wrong item should be sent back to us within 7 days of its receipt. If an item was damaged in transit, we request our customers to send a picture of the product immediately or within 1 business day of the receipt of a damaged item so our dispatching team can analyze it on a case by case basis. Refunds for damaged items in transit will be only be considered if the item is in unused condition and has not been removed from its original packing and shipped back to us in time. Any refunds may take up to 30 business days provided your case has been approved and your bank account information is correct.

Payments, Cancellations & Refunds Policy

Last updated: Aug 28, 2023

Thank you for shopping at PartyDot.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

Payments & Sensitive Information

We use state of the art payment gateways like PayTM, Razorpay etc for all online payments. We do not store any payment related information like card numbers, UPI details etc on our own servers.

Reschedule Policy

At PartyDot, we understand that plans can change unexpectedly, and we strive to accommodate our customers needs to reschedule their service appointments. To ensure a seamless and convenient rescheduling process, we have developed the following generic reschedule policy for our service-based ecommerce company.

Rescheduling Requests:

Customers can request to reschedule their service appointments by contacting our customer support team through email, phone, or our online platform. Rescheduling requests should be made at least 24-48 hours (depending on the product type) in advance of the original appointment time to allow for proper scheduling adjustments.

Availability and Time Slots:

Rescheduled service appointments are subject to availability. Our customer support team will work closely with customers to find a suitable alternative time slot based on their preferences and our availability.

Reschedule Fees:

If a rescheduling request is made before 48 hours of the original appointment time, a reschedule is free of cost. The reschedule fee, if applicable, will be communicated to the customer prior to finalizing the rescheduled appointment.

Fair Usage Policy:

We encourage customers to use the reschedule option responsibly and only when necessary. Repeated rescheduling or misuse of the reschedule policy may result in additional fees or limitations on future rescheduling requests.

If a customer needs to cancel their service appointment instead of rescheduling, our standard cancellation and refund policy will apply.

Communication and Confirmation:

Our customer support team will maintain open communication with customers throughout the rescheduling process, ensuring prompt responses and confirmation of the new appointment time. Customers will receive a revised appointment confirmation via email or WhatsApp with the updated details.

Exceptions:

In exceptional cases such as unforeseen circumstances or force majeure events, rescheduling fees may be waived or refunded at the company's discretion. The company reserves the right to make exceptions to the reschedule policy on a case-by-case basis.

Order Cancellations & Refunds

Since we offer various kinds of Products & Experiences, each of our products or service has individual cancellation and refunds policies which are mentioned on the product page.

Please read the Cancellation and Refund policies carefully before purchasing as you are then bound to those policies.

For all Cancellations & Reschedules you can drop us an email or contact us on our Whatsapp Number

• By email: sales@partydot.in
• By whatsapp: +919810335657

Returning of Goods

Since most of our products are either Services or DIY Kits we dont generally take back returns. For subpar services you can mail us on sales@partydot.in and we will take appropriate actions as per our policies.